Terms of Use

b1z is a system for running service businesses: leads, appointments, technicians, quotes, invoices and customer communication. We supply the software, the hosting and the maintenance. Your business operates it, and is responsible for what is done inside it.

• Access is personal. Anyone given access gets it in their own name, never a shared one.
• You are responsible for what is done under your team's accounts, including deletions.
• If someone leaves the business, removing them is your responsibility — and can be done from the system immediately.

The leads, customers, documents and recordings created in your account are yours. We hold them in order to run the service for you, not to use them for our own purposes. You can export them at any time, including after the engagement ends — details in the privacy policy.

• Messaging anyone who has not consented, or continuing to message someone who asked you to stop.
• Uploading content you are not entitled to hold, or data belonging to a person who never gave it to your business.
• Attempting to reach another customer's data, or to cross the boundaries between accounts.
• Putting load on the system intended to bring it down, or using the API to scrape data at a scale it was not built for.

A serious breach of this section lets us suspend an account immediately. We will tell you, and where the breach can be put right we will give you the chance to do so.

The system sends on your behalf: WhatsApp, SMS, email and calls. The recipient’s consent is your responsibility. We supply the tools — consent records, one-click opt-out, and a log of what was sent and when — but the party legally answerable to the recipient is the business doing the sending.

We aim for full availability and monitor our systems around the clock, but we do not commit to a contractual uptime percentage unless agreed otherwise in writing. Planned updates happen during low-traffic hours. If something goes down, we tell you and we fix it.

• The subscription is monthly, in advance, and renews until cancelled.
• Cancellation takes effect at the end of the current billing period — there is no further charge.
• Non-payment may lead to account suspension. Data is kept for 30 days before deletion, and can be exported during that window.

The service is provided as is. We are not liable for: lost profit, lost customers, indirect or consequential damage, damage caused by incorrect use of the system, or damage originating in a third-party service we do not control (WhatsApp, Twilio, Google, Meta, a payment provider).

Automatically generated content — draft messages, quote lines, call summaries — is a suggestion that requires a human to check it before it reaches a customer. We are not responsible for a price, a description or a commitment that went out unchecked.

In any event, our total liability is limited to the amount you actually paid in the three months preceding the event.

You may stop at any time. We may stop on 30 days’ notice, or immediately in the case of a serious breach. However it ends, you have 30 days to export your data before it is deleted.

We will update this page, and for a material change we will give at least 14 days’ notice by email. Continuing to use the service after a change takes effect constitutes acceptance of it.

These terms are governed by Israeli law, and the courts of the Tel Aviv District have exclusive jurisdiction. Questions: info@b1z.ai.